Bluetooth radio troubleshooting guide
Make sure the two devices are in close enough proximity to one another. While you wouldn’t think someone might try to pair an iPad with a keyboard if the two weren’t sitting right next to each other, it’s probably worth noting that you should make sure any devices you're trying to pair are within five feet of one another.
Power the devices off and back on. A soft reset sometimes can resolve an issue. With phones, an easy way to do this is by going into and out of airplane mode. Your Health Mate’s CD player may need to have a hard reset. You can do this by unplugging your sauna from the wall and waiting for 15 minutes.
Delete the device from your phone and rediscover it. If your phone sees a device but isn’t receiving data from it, sometimes it helps to start from scratch. In iOS settings, you can remove a device by tapping on its name and then Forget this Device. In Android settings, tap on a device’s name, then Unpair. After removing a device, start at step 1 on this list.
Update the phone’s hardware’s firmware. You will need to be running the latest IOS or android hardware for Bluetooth 4.0.
At times customers will need to repeat this process. If after 3 failed attempts, please fill out a support ticket by clicking here.